Other language: Vietnamese

Core of FBI Super Inquiry.

Chapter 11: Learning to Listen: The FBI Tells You That Listening is Communication. [12]



Summary

Listening is crucial for effective communication, as it fosters respect, understanding, and trust. Great listeners, like sales expert Ji La De, engage deeply with others, making them likable and trustworthy. Active listening involves capturing key points, using positive body language, and asking relevant questions. In contrast, accepting criticism with humility enhances personal growth, as those who do so tend to improve in their work. Criticism should be viewed as constructive feedback rather than personal attacks, encouraging a focus on improvement rather than defensiveness. Ultimately, being a good listener and accepting feedback fosters better relationships and personal development.

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